All orders are shipped by United Parcel Service (UPS) which takes on average 3-5 business days depending on service selected and on your location. Your order will usually ship within 1-3 business days after you receive an emailed confirmation by Round 5 Inc. of your order. Round 5 Inc. does not ship to PO boxes. We can only ship to your credit card billing address for security reasons. If you would like to ship to a different address you will need to call your credit card company and have them add an alternate address to your card. We will make all efforts to ship your order within 1-3 business days of receipt. We do not ship on Saturdays and Sundays. All orders placed on Saturday and Sunday will be processed that following Monday. During the holidays and Sundays, our order processing time may increase. Round 5 Inc. charges sales tax for orders shipped in Canada. Recipients of orders shipped to other countries outside of Canada are responsible for complying with international tax laws including import duties which may be levied by local authorities. Please check your countries import and taxation policies before ordering. †
2 REASONS FOR RETURNS:
1. Wrong Item Shipped.
2. Defective Item.
* All returns must be authorized. *
To receive authorization for a return, you must contact customer service at firstname.lastname@example.org to obtain a Return Authorization number known as an RA number. All returns that are not exchanged for another item and are refunded are subject to a 15% restocking fee.
* All items must be returned in a new condition. All original tags must still be attached. Also include the original invoice with the RA# written on it.
Once you receive your Return Authorization number, you must than ship the item(s) back within the specified time period (14 business days) to receive an exchange or the RA# will become null and void. You will be responsible for the return shipping costs.returned in a new condition. All original tags must still be attached. Also include the original invoice with the RA# written on it.
* Please specify the reason for the return on the original invoice.
* If you were to receive a defective item, you must notify us within 5 business days of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.
We do not refund shipping costs on returns and or exchanges, unless there was a processing error on our behalf. If such an error occurs we will refund up to $9.99 for return shipping.
Pack your item(s) in the original shipping box if possible and insure your package for the full value of merchandise and return it to us using the delivery service of your choice. Include your RA# and original invoice. We are not responsible for lost or damaged return packages. We will notify you via e-mail once your return has been processed.
7676 Woodbine Ave, Suite 15
Markham, Ontario, Canada